Questions and answers

3GO is an app for drivers travelling in Europe. In one account you can pay for parking, buy electronic motorway vignettes and get a travel eSIM for mobile internet. Cars, orders and receipts are kept together.

3GO is opening country by country. A service is shown as available only where it is confirmed with the local provider. The current list of countries and cities is shown in the app before you pay.

You can look at the supported countries and services without an account. To buy something you need an account, so that your orders and receipts are saved and available on any device.

You pay by bank card through a licensed payment provider. 3GO does not store full card details. Your bank may ask you to confirm the payment.

Before payment you see the price of the product, the service fee and taxes where they apply, and the final total. Nothing is added after you confirm.

If the result is not yet known, the order is shown as being confirmed. 3GO checks the result and does not charge a second time. Support can see the order and help.

The website is available in dozens of languages, including all official languages of the European Union. The app interface is being translated step by step.

Open Parking in 3GO, find the zone by address, map or the code on the sign, choose your car and the time, check the price and confirm. The parking session is active once the local operator confirms it.

Yes, where the local parking operator allows it. In that case the app shows an Extend button on the active parking session.

Your parking session is registered with the local operator under your number plate. Inspectors check the plate in the operator's system, so no paper ticket is needed.

Several European countries charge for motorways with a time-based vignette, among them Austria, Czechia, Slovakia, Hungary, Slovenia, Switzerland, Romania and Bulgaria. Rules and prices change, so always check the current conditions before the trip.

It is valid from the start date and time you choose, once the registration is confirmed. Some countries apply special rules for online purchases, which are shown before payment.

A vignette is valid only for the plate it was registered to. Contact support straight away: whether the plate can be corrected depends on the rules of that country.

Most phones released in recent years support eSIM, but not all models and not all regional versions. The phone must also be unlocked from the operator. 3GO shows how to check this before you pay.

Yes. A travel eSIM is added next to your own SIM. Your number keeps working for calls and messages, and mobile data goes through the travel package.

It depends on the package: some start when you install the eSIM, others when the phone first connects to a network at the destination. The start rule is written on each package.